At Queeny Beauty Collection, protecting our customers’ personal information is a top priority. We take careful steps to ensure all data remains private, secure, and handled responsibly.

Secure payment processing

All payments are processed through trusted, secure third-party payment providers. Queeny Beauty Collection does not store or have access to full payment details, such as credit or debit card numbers.

Protected website & checkout

Our website uses secure technologies, including encryption, to protect personal information during browsing and checkout.

Limited access to information

Customer information (such as names, addresses, and order details) is only accessible to authorized personnel who need it to:

• Process orders

• Provide customer support

• Manage returns or exchanges

Trusted third-party services

We only work with reputable service providers for:

• Payment processing

• Shipping and delivery

• Website functionality

These providers are required to follow strict privacy and security standards.

Fraud monitoring & prevention

We monitor transactions to help detect and prevent unauthorized or fraudulent activity, ensuring a safe shopping experience.

Ongoing security practices

We regularly review our systems and processes to maintain strong data protection and keep customer information secure.

Our promise to our queens

We collect only the information necessary to run our business and serve our customers. We do not sell or misuse customer information.

The feeling we want customers to have

“My information is safe, and I can shop with confidence.”

Returns & refunds: shop with confidence.

At Queeny Beauty Collection, we want every queen to shop with confidence. If you’re not satisfied with your purchase, please review the return process below.

Step 1: contact us within 3 days

To request a return or refund, customers must email info@queenybeautycollection.com within 3 days of delivery.

Please include:

• Order number

• Reason for the return

• Clear photos of the item

Returns sent without prior approval will not be accepted.

Step 2: meet return conditions

To be eligible for a return or refund, the item must be:

• Unused, unworn, uninstalled, and unaltered

• Lace uncut and free of adhesive

• Free of odor, makeup, or product residue

• In its original packaging

Step 3: ship the item back

Once approved, the item must be shipped back within 5 days of approval.

• Return shipping costs are the customer’s responsibility

• Original shipping fees are non-refundable

• Tracking is strongly recommended

Shipping information: your crown, delivered.

At Queeny Beauty Collection, we work to deliver your order safely and efficiently.

Processing time

Orders are processed within 2–5 business days (excluding weekends and holidays). During high-volume periods, processing times may be slightly extended.

Shipping & delivery times

Once processed, orders are shipped using trusted carriers.

• Standard Shipping: Delivery typically takes 3–7 business days after processing

• Delivery times may vary depending on your location and carrier delays

Once your order ships, you will receive a confirmation email with tracking information so you can monitor your delivery.

Shipping costs

Shipping costs are calculated at checkout based on your order and delivery location.

Tracking your order

Incorrect or incomplete addresses

Please ensure all shipping details are correct at checkout. Queeny Beauty Collection is not responsible for delays or lost packages due to incorrect or incomplete addresses.

Lost or delayed packages

If your package is delayed or marked as delivered but not received, please contact the shipping carrier first using the tracking information provided. If further assistance is needed, contact us at Pierreorline39@gmail.com.

What customers can expect

✔ Clear processing times

✔ Transparent shipping costs

✔ Tracking updates

✔ Reliable delivery partners

Because your crown deserves royal care. 👑

Terms of service & frequently asked questions.

By visiting or purchasing from Queeny Beauty Collection, customers agree to the following key guidelines designed to create a smooth and fair shopping experience.

Key rules & guidelines

Accurate information

Customers are responsible for providing accurate and complete information at checkout, including shipping address and contact details. We are not responsible for issues caused by incorrect information.

Payments & pricing

• All prices are listed in USD

• Prices and product availability may change at any time

• Orders are processed within 2–5 business days

• Payments must be completed before orders are processed

Orders & fulfillment

• Shipping times are estimates and may vary

• Once an order is shipped, we are not responsible for carrier delays

Returns & refunds

• Returns are accepted only if approved and if items meet all return conditions

• Items must be unused, uninstalled, and unaltered

• Cut lace, used hair, and sale items are final sale

(Full details are available in our Refund & Returns Policy.)

Product appearance

We make every effort to display products accurately. However, color, texture, or curl pattern may vary slightly due to lighting, screen settings, or the natural nature of hair products.